Legal
Last updated: August 26, 2026
This policy explains how refunds work: when your money comes back and when a credit comes back. It applies to img2ppt, operated by Buzzinga Design LLP, and forms part of our Terms of Service.
img2ppt sells one-time packs of credits. One credit converts one uploaded image into an editable PowerPoint file. Credits do not expire, are tied to your account, and are not transferable or redeemable for cash. Current prices are on our pricing page.
You can ask for a full refund within 30 days of your purchase. You do not need to give a reason, and it does not matter how many of the credits you have used.
Refunds are issued by Paddle.com, our merchant of record, to the original payment method. Any tax charged is refunded with the purchase. The credits that purchase granted come off your balance at the same time.
Because it is the whole purchase that comes back, the whole purchase comes off: if you had already spent some of those credits, your balance can end up below zero. Nothing further is charged for that, and the files you have already downloaded stay yours. It simply means no new conversions until the balance is positive again, whether by buying another pack or by asking us.
The free credits your account started with were not bought, so there is nothing to refund on them and they are not touched.
This is separate from, and in addition to, the refund window above. If a conversion fails, its credit is returned to your balance automatically. You do not need to contact us, and you are not charged for the attempt.
If a conversion completes but the result is unusable, report it in the app using the “Report issue” link on that conversion and we will return the credit.
Either reply to the receipt email you received from Paddle, or contact us at buzz@buzzinga.co from the email address on your account. Tell us which purchase it concerns; the order reference from your receipt is the fastest way for us to find it.
We aim to answer within 2 business days. Paddle typically returns funds within 5–10 business days of the refund being issued, depending on your bank or card issuer.
If something looks wrong with a charge, please contact us or Paddle first. A refund can be issued the same day, while a chargeback through your bank takes weeks to resolve.
If a chargeback does go through, the credits it takes back come off your balance: the whole purchase if the whole charge was disputed, or the matching share of it if only part was. That includes credits you have already spent, so the balance can end up below zero until it is topped up again. If your bank later decides the charge was valid after all, exactly those credits are put back.
We may update this policy. The version in force is the one published on this page on the date of your purchase, and changes never reduce the rights attached to credits you already own.
Buzzinga Design LLP, 420 Deepkamal Commercial Hub 1, Sarthana, Surat 395006, Gujarat, India. buzz@buzzinga.co. Billing enquiries can also go through Paddle, our merchant of record, at paddle.net.